Frequently Asked Questions
When will I get my order?
- Orders are processed and shipped within 3 business days.
- Standard shipping: 5-6 business days, FREE on orders over $50.00 USD.
- Express shipping: 2-3 business days, available for an additional fee.
- International shipping: Rates and shipping time may vary, available for an additional fee.
How can I track my order?
After purchase, you will receive an email with your purchase confirmation and a separate email with your tracking number. If you are unable to find these emails please check your junk/spam folder, or login to your account.
How do I use my product?
Our products include a basic instruction manual. You can also check out our quick start guides HERE!
Does my product come with a warranty?
Most products come with a warranty, please check the details on the product pages. If your product includes a warranty, it will automatically commence on the date your product is delivered. To replace your product under warranty, please contact us.
Do I need to register my warranty?
No. Your warranty is automatically registered upon purchase.
What forms of payment are accepted?
We take all major credit cards, PayPal, and Shop Pay. These forms are subject to provider availability, please see the checkout page to verify.
Are payment plans available?
Through Shop Pay, yes. However, Shop is a third party provider, and we have no visibility or control over their approval, rates, terms, process, or information. Shop can be contacted via their website. Payment plans are also subject to provider availability and terms.
Can I do a return or get a refund?
All products are used in a very personal manner, and can not be restocked or resold. All sales are final, no returns or refunds. If your item has an applicable defect and is covered under warranty, we will gladly replace the item.
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